Software maintenance and support
Software maintenance and support: bug fixes, updates, monitoring, security patches and enhancements under clear service levels.
What is software maintenance and support? Software maintenance and support keeps business software secure, working and up to date after launch. 3SD provides support under agreed service levels for systems we build and for software built by others.
Who it is for
- Businesses whose original developer is unavailable
- Companies needing guaranteed response times
- Organisations across time zones
Where we deliver
We deliver this service for organisations in India, the Middle East and GCC, Africa, North America, Australia and New Zealand.
What we deliver
| Deliverable | What it includes |
|---|---|
| Service levels | Agreed response and resolution times. |
| Monitoring | Uptime and error monitoring with alerts. |
| Security patching | Framework, library and server updates. |
| Enhancements | Small improvements as your business changes. |
| Multi-time-zone support | Support hours aligned with your working week, including Sunday to Thursday where needed. |
| Reporting | Monthly support reports. |
Technology
Java and Spring Boot for enterprise back ends, Python for AI, React for web, Flutter for mobile, PostgreSQL for data, deployed on cloud or on-premise.
Industries
Software maintenance and support questions
Do you support software built by other companies?
Yes, after a technical review of the code and infrastructure.
Talk to us about software maintenance and support
Tell us what you need. We reply within one business day.
Book a demo
Tell us what you need. We reply within one business day with a demo slot.